Effective Date : 5th December 2016
the websites bridgewired.com, and dashboard.bridgewired.com, excluding certain co-branded websites and web services provided by third parties through contractual arrangements with Bridgewired, as further described below (the "Bridgewired Sites"); and
a Bridgewired-provided email address (such as email@example.com).
2. Resolving Customer Privacy Questions
If you have a privacy or data concerns please email us at firstname.lastname@example.org and we will address the issue.
3. Collection of Information
Bridgewired, or third parties acting on Bridgewired's behalf, routinely log Non-PII that is automatically generated when all users visit or use the Bridgewired Web Services (including both the Bridgewired Sites and Bridgewired Apps), as a by-product of the user's activities ("Web Services Log Data"). This information includes, but is not limited to HTTP header information that is automatically passed between a user's device and the Bridgewired Web Services, such as the browser being used at the time, the operating system being used at the time, the UDID of the device (if the device being used to access the Bridgewired Web Services is a mobile device) and the URL of the webpage or other asset within the Bridgewired Web Services that is being requested. This information may also include details relating to the activities users perform within the Bridgewired Web Services, such as what links they click on, in what order they access specific web pages within the Bridgewired Web Services, the search queries they perform on the Bridgewired Web Services, and the devices and Wi-Fi networks that users set up and manage.
Some of the Bridgewired Web Services allow you to store certain details and preferences that help you personalize that Bridgewired Web Service ("Preference Data"). This Non-PII may include ZIP code, gender, and device names and associations. We do this so that you do not have to enter this data every time you return to the Bridgewired Web Services. We may also use the Preference Data to deliver other personalized services and features of the Bridgewired Web Services.
Bridgewired asks you to provide certain information when you initially register to use any of the Bridgewired Web Services and then afterwards may ask you to provide additional information when you use certain Bridgewired Web Services for the first time. In addition, Bridgewired also collects information about your use of any of the Bridgewired Web Services as a registered user. This table summarizes the different types of information that we may collect from you when you register for any of the Bridgewired Web Services and use one of the Bridgewired Web Services as a registered user.
When you create an account for any of the Bridgewired Web Services or subsequently modify your Registration Data
First and last name, username, password, email address, mailing address, location, phone number, and gender
The first time you access certain Bridgewired Web Services after you have created an account or subsequently modify your Profile Data
Additional email addresses, lists of people to connect with through certain Bridgewired Web Services, notification preferences for products and services made available by Bridgewired and device names, policies, and associations
When you log-in to your account and use any of the Bridgewired Web Services
Flagging or rating articles, posting blog entries or comments, sharing URLs, content and data feeds from non-Bridgewired social networks or services that you choose, and device and network connection and usage information
Most Bridgewired Web Services have their own pages where you can manage certain portions of your Registration Data and Profile Data relevant to that specific service.
User Access and Choice
We will retain Your Data for as long as your account is active or as needed to provide you with the Bridgewired Web Services, or as otherwise necessary to help us improve our products and services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements with you.
Tracking Technologies and Bridgewired's Data Collection
Certain Bridgewired Web Services may use different types of cookies, like HTTP cookies (sometimes referred to as "browser cookies"), Flash cookies (sometimes referred to as "Flash LSOs"), and HTML5 local storage (sometimes referred to as "LS" or "LS cookies"). For more information on controlling HTTP cookies and these cookies, please see Section 8, below.
4. Use of Information
Customize, measure, and improve the Bridgewired Web Services, and the content, features, and advertising provided through them;
Enforce our Web Services Terms of Service and detect fraud and other illegal activities;
Bill and collect for any applicable fees or charges;
Provide customer service and technical support for the Bridgewired Web Services for performance, configuration, usage, and management and troubleshooting of the services and any devices or networks you use with them;
Let you know about new products or services from Bridgewired or other companies we work with as well as promotional offers from Bridgewired or others we work with.
Update any hardware, software, or other tools that we provide in conjunction with the Bridgewired Web Services.
Bridgewired may use Web Services Log Data, Preferences Data, and Your Data in these forms for internal business purposes, such as delivering the Bridgewired Web Services, determining how much traffic certain portions of the Bridgewired Web Services receive, for license reporting and assessment of service levels, to better understand how the Bridgewired Web Services are used, to gauge traffic patterns and determine what types of content, devices, and services are most popular with users of the Bridgewired Web Services, and determining which search queries on certain Bridgewired Web Service are the most popular.
Bridgewired may also use Web Services Log Data, Preferences Data, and Your Data to customize the Bridgewired Web Services and make them more relevant to you. For example, Bridgewired may use this data to determine recommendations for you.
Bridgewired may use your Registration Data to verify that you are the person authorized to use the Bridgewired Web Services or to manage your account.
5. Sharing of Information
Bridgewired uses third parties to assist us in delivering parts of the Bridgewired Web Services to you. We may share portions of Your Data with these third parties to the extent necessary for them to provide these services. These companies are acting on Bridgewired 's behalf and are required, by contract with Bridgewired, to keep this information confidential and are only authorized to use it for specific purposes. As described in more detail below, Bridgewired may also provide Non-PII elements of Your Data to third parties who deliver ads to you on Bridgewired 's behalf. Bridgewired will not provide your PII to these advertisers unless you expressly authorize us to do so.
Bridgewired may also share non-PII elements from Your Data with third parties. For example, Bridgewired may share traffic data for one of the Bridgewired Sites with a third party that analyzes and publishes website traffic surveys. Section 7 tells you more about the choices you have relating to this type of sharing.
Bridgewired may also share Web Services Log Data, Preference Data, and Your Data with its affiliates that help it operate the Bridgewired Web Services, solely to provide you with the Bridgewired Web Services, other cross-platform products and services, advertising, and promotional offers it thinks may be of interest to you.
You may authorize other websites such as Facebook to access and publish on their websites some of Your Data, including your Activity Data. In addition, certain Bridgewired Web Services allow you to import information from websites such as Facebook to use within the Bridgewired Web Services. If you provide Bridgewired with your credentials for this kind of Internet service and use the features of the Bridgewired Web Service that share information across these Internet services, or, if one of these Internet service contacts Bridgewired using your Bridgewired Web Services credentials and asks to have access to certain portions of Your Data, Bridgewired will treat this as your authorization to share these portions of Your Data with that Internet service.
6. Online Tracking Policy
7. Advertisements and Promotional Offers
Bridgewired, or third parties acting at Bridgewired 's request, may deliver advertisements to you through certain Bridgewired Web Services and other websites, depending on whether you are a registered user or not, as described in more detail below.
We, or our advertising providers, automatically deliver ads to all users on certain Bridgewired Web Services, whether the users are registered or not, based on non-PII including, but not limited to: (i) the HTTP header and other information that is customarily passed between a user’s device and the Bridgewired Web Services; (ii) the type of web page that is being displayed; or (iii) the content on the page that is shown. Because this advertising activity automatically applies to all users and it is purely contextual, this type of advertising delivery cannot be customized or controlled by individual users.
If you are a registered user, Bridgewired, or service providers acting at Bridgewired's request, may use Your Data, regardless of where we gathered this information, to determine what type of ad to display to you on certain Bridgewired Web Services and other digital properties. In addition, some of the graphical display, text, and other ads sold by Bridgewired and promotional offers from Bridgewired on certain Bridgewired Web Services and other digital properties are customized for you based on the ZIP code of your Bridgewired Internet service address, information about your current subscription, or use of Bridgewired products and services. If you do not want this information to be used to serve you targeted ads or promotional offers, you may opt-out. Please note this does not opt you out of being served advertising or promotional offers. You will continue to receive generic advertisements and promotional offers.
8. Advertising Networks and Advertising Sold By Content Providers
Some of these companies may combine information they collect in connection with the Bridgewired Web Services with other information they have independently collected relating to your web browser's activities across their network of websites. These companies collect and use this information (which may include PII or information that can be used to contact you online) under their own privacy policies.
9. Communicating with You
Bridgewired may use your Registration Data to send you a confirmation email verifying the ownership of the email addresses provided in your Registration Data and to send you service-related communications about the Bridgewired Web Services. In addition, Bridgewired may send you promotional or commercial email relating to each of the Bridgewired Web Services for which you have activated your account. You can opt-out from receiving these promotional and/or commercial emails.
10. Signing in Using Non-Bridgewired Credentials
Bridgewired may allow you to access portions of the Bridgewired Web Services by signing in using your username or other identifier from another Internet service, such as Google or Facebook ("Non-Bridgewired Username"). This other Internet services will authenticate your identity and provide you the option to share certain information with us, such as your name or email address. Bridgewired will treat your Non- Bridgewired Username and any additional information that the relevant Internet service provides to Bridgewired about you as Your Data.
11. Participating in Blogs, Forums, and Surveys
If you post comments to any of the blogs, forums, or other editorial sections of the Bridgewired Web Services, any information you submit there can be read, collected, or used by other users of the Bridgewired Web Services and any PII you post could be used to contact you. We are not responsible for PII you choose to submit through these features.
Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the Bridgewired Web Services.
We may provide you the opportunity to participate in surveys on the Bridgewired Web Services. If you participate, we may request certain PII from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name), and demographic information (such as zip code). We use this information to improve the Bridgewired Web Services and other Bridgewired products and services.
Bridgewired uses industry standard approaches to securely store, control access to, and make appropriate use of Your Data, and we require our contractors and other providers to do so as well. However, no security measure is completely effective and Bridgewired cannot guarantee the complete security of Your Data. If you don't want Bridgewired to know any particular information about you, you should not register to use the Bridgewired Web Services or include it in anything that you submit or post to Bridgewired, including posts on a Bridgewired Site or emails to Bridgewired.
Bridgewired also takes additional steps to increase the security and reliability of customer communications. We do not read your outgoing or incoming email, file attachments, video mail, private chat, or instant messages. However, we (along with our third-party providers) use software and hardware tools to help prevent and block "spam" emails, viruses, spyware, and other harmful or unwanted communications and programs from being sent and received over bridgewired.net email and the Bridgewired Web Services. These tools may automatically scan your emails, video mails, instant messages, file attachments, and other files and communications in order to help us protect you and the Web Services against these harmful or unwanted communications and programs.
We follow generally-accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
As an additional security precaution, neither Bridgewired nor any of our authorized service providers will ask you for your Bridgewired password in an email, over the telephone, or in an online support forum or chat area. Do not give your Bridgewired password to anyone in an email, over the telephone, or in an online support area.
13. Disclosures of Information
14. Special Note About Children
Bridgewired does not knowingly collect PII from anyone under the age of 13 through any of the Bridgewired Web Services. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, email addresses, and telephone numbers) over the Internet, to Bridgewired or to anyone else.
15. Your California Privacy Rights
California law permits its residents who provide personal information to a business creating an established business relationship as a customer to request and receive information about the business' disclosure of certain categories of personal information to other companies for their use for direct marketing. If you are a California resident and a customer of any of the Bridgewired Web Services, you can request a copy of this information from Bridgewired by sending email to email@example.com. Please include the name, street address, and email address on the account or registration you created to become a customer of any of the Bridgewired Web Services in all requests.
16. Change of Ownership or Other Business Transition
18. International Visitors
Contacting Bridgewired & Customer Support
You can find customer support and help information at bridgewired.com. Some online support areas and tools may ask you to provide information to Bridgewired to help us address your questions or problems. We may also make software tools available to help configure your device's or network's settings, or collect information from your device or network to help us provide support to you. If you choose to provide this information to Bridgewired or use these tools, we will use the information only for customer support purposes.
Changes to Information
You may review and change PII that you provide to us through the Wi-Fi Service by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to your payment information if you are a pay per use customer of the Wi-Fi Service, by calling Bridgewired at 1-513-855-0210, where you will be required to verify your identity.