Information about our privacy policy

Privacy Policy

1. About the Privacy Policy and the Bridgewired Web Services


Bridgewired, LLC respects your privacy. Within this Web Services Privacy Policy ("Privacy Policy") the term "Bridgewired" or "we" (and related pronouns) will refer to Bridgewired, LLC, and its respective subsidiaries that own and operate websites, Internet services, and apps on Bridgewired, LLC’s behalf. The term "you" (and related pronouns) refers to you as a user of any or all of the Bridgewired Web Services described below. As described above, the term "Personally Identifiable Information" or "PII" refers to information that identifies a specific person, such as the person's name, address, social security number, financial account number, or phone number. The term "Non-Personally Identifiable Information" or "non-PII" refers to information that is demographic, de-identified, aggregated, or does not otherwise identify a specific person, such as a person's gender, ZIP code, device and network identifiers and settings, connection and usage information, or other information when that information is not used with Personally Identifiable Information.


What does this Privacy Policy cover?


This Privacy Policy explains how Bridgewired will use the information that you provide when you use certain websites, mobile applications, and other interactive features that link to this Privacy Policy, including, but not limited to:


  • the websites bridgewired.com, and dashboard.bridgewired.com, excluding certain co-branded websites and web services provided by third parties through contractual arrangements with Bridgewired, as further described below (the "Bridgewired Sites"); and
  • a Bridgewired-provided email address (such as yourname@bridgewired.net).

This Privacy Policy applies to all Bridgewired Web Services, but those services have different features and functions. Some services do not collect or use all of the information described in this Privacy Policy. Therefore, some provisions of this Privacy Policy may be inapplicable to those Bridgewired Web Services.


What is outside the scope of this Privacy Policy?


This Privacy Policy does not apply to your use of any other products or services provided by Bridgewired such as Bridgewired Internet when used within the residence at which you have a Bridgewired Internet subscription.


Some of the Bridgewired Web Services contain links to other websites, including websites of third parties who are acting on our behalf as our agents, suppliers, or providers. These other websites are not operated by Bridgewired and have their own privacy policies that you should read before you use them. Other sites that we link to may contain Bridgewired branding, but these non- Bridgewired websites and resources are provided by companies or persons other than Bridgewired. Examples of these non- Bridgewired websites include websites where you are required to log-in using a username and password other than your username and password for the Bridgewired Web Services. This Privacy Policy does not apply to those non-Bridgewired sites. Those sites have their own policies that you should read before you use them.


2. Resolving Customer Privacy Questions


If you have a privacy or data concerns please email us at privacy@bridgewired.com and we will address the issue.


3. Collection of Information


All Users

Bridgewired, or third parties acting on Bridgewired's behalf, routinely log Non-PII that is automatically generated when all users visit or use the Bridgewired Web Services (including both the Bridgewired Sites and Bridgewired Apps), as a by-product of the user's activities ("Web Services Log Data"). This information includes, but is not limited to HTTP header information that is automatically passed between a user's device and the Bridgewired Web Services, such as the browser being used at the time, the operating system being used at the time, the UDID of the device (if the device being used to access the Bridgewired Web Services is a mobile device) and the URL of the webpage or other asset within the Bridgewired Web Services that is being requested. This information may also include details relating to the activities users perform within the Bridgewired Web Services, such as what links they click on, in what order they access specific web pages within the Bridgewired Web Services, the search queries they perform on the Bridgewired Web Services, and the devices and Wi-Fi networks that users set up and manage.


Some of the Bridgewired Web Services allow you to store certain details and preferences that help you personalize that Bridgewired Web Service ("Preference Data"). This Non-PII may include ZIP code, gender, and device names and associations. We do this so that you do not have to enter this data every time you return to the Bridgewired Web Services. We may also use the Preference Data to deliver other personalized services and features of the Bridgewired Web Services.


Registered Users

Bridgewired asks you to provide certain information when you initially register to use any of the Bridgewired Web Services and then afterwards may ask you to provide additional information when you use certain Bridgewired Web Services for the first time. In addition, Bridgewired also collects information about your use of any of the Bridgewired Web Services as a registered user. This table summarizes the different types of information that we may collect from you when you register for any of the Bridgewired Web Services and use one of the Bridgewired Web Services as a registered user.


Type/Name When Collected Representative Examples
Registration Data When you create an account for any of the Bridgewired Web Services or subsequently modify your Registration Data First and last name, username, password, email address, mailing address, location, phone number, and gender
Profile Data The first time you access certain Bridgewired Web Services after you have created an account or subsequently modify your Profile Data Additional email addresses, lists of people to connect with through certain Bridgewired Web Services, notification preferences for products and services made available by Bridgewired and device names, policies, and associations
Activity Data When you log-in to your account and use any of the Bridgewired Web Services Flagging or rating articles, posting blog entries or comments, sharing URLs, content and data feeds from non-Bridgewired social networks or services that you choose, and device and network connection and usage information

Collectively, your Registration Data, Profile Data, Activity Data, and any other generally available demographic or other data about you that Bridgewired gathers from other sources is referred to as "Your Data." Your Data does not include information that third parties may independently gather from other websites about you using their own cookies, as further described in this Privacy Policy.


Most Bridgewired Web Services have their own pages where you can manage certain portions of your Registration Data and Profile Data relevant to that specific service.


User Access and Choice

You have the right and ability to access certain information that Bridgewired collects under this Privacy Policy. For example, if your PII changes, you may update it (or correct it if it is incorrect) by contacting us. If you'd like us to help you remove any of your PII that we have previously collected through a Bridgewired Site or that is currently posted on a Bridgewired Site in a public forum, directory, or testimonial, please contact us. We will respond to your request within 30 days. In some cases, we may not be able to remove your PII, in which case we will let you know if we are unable to do so and why.


We will retain Your Data for as long as your account is active or as needed to provide you with the Bridgewired Web Services, or as otherwise necessary to help us improve our products and services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements with you.


Tracking Technologies and Bridgewired's Data Collection

Bridgewired, and its marketing partners and service providers, may use technologies such as cookies, beacons, tags, and scripts to collect information as further described in this Privacy Policy. A cookie is a small file that is stored on a user's computer. Among other things, cookies enable certain Bridgewired Web Services to store Preferences Data, as further described in this Privacy Policy. For example, cookies enable bridgewired.com to remember your preferred preferences for display. Cookies can also hold information like an anonymous but unique string of numbers and letters, that Bridgewired may use to help it collect Activity Data, as further described in this Privacy Policy.


Certain Bridgewired Web Services may use different types of cookies, like HTTP cookies (sometimes referred to as "browser cookies"), Flash cookies (sometimes referred to as "Flash LSOs"), and HTML5 local storage (sometimes referred to as "LS" or "LS cookies"). For more information on controlling HTTP cookies and these cookies, please see Section 8, below.


We may also use a software technology called clear gifs (sometimes referred to as "Web beacons" or "Web bugs") to help us collect Activity Data, as further described in this Privacy Policy. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to HTTP cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. If you are a registered user of any of the Bridgewired Web Services, we may associate the data we collect using cookies and/or clear gifs with your information and use it as further described in this Privacy Policy. If your web browser is configured not to accept cookies, you may still use the Bridgewired Web Services, but your ability to use some areas or functionality may be limited.


4. Use of Information


Bridgewired uses Web Services Log Data, Preferences Data, and Your Data, including both PII and Non-PII, in aggregated, de-identified, and individual forms, to provide the Bridgewired Web Services and support them. We may process and use this data for purposes consistent with the law and this Privacy Policy, including, but not limited to:


  • Customize, measure, and improve the Bridgewired Web Services, and the content, features, and advertising provided through them;
  • Enforce our Web Services Terms of Service and detect fraud and other illegal activities;
  • Bill and collect for any applicable fees or charges;
  • Provide customer service and technical support for the Bridgewired Web Services for performance, configuration, usage, and management and troubleshooting of the services and any devices or networks you use with them;
  • Let you know about new products or services from Bridgewired or other companies we work with as well as promotional offers from Bridgewired or others we work with.
  • Let you know about changes to the Bridgewired Web Services, the Web Services Terms of Service, this Privacy Policy, and other terms that apply to our services; and
  • Update any hardware, software, or other tools that we provide in conjunction with the Bridgewired Web Services.

Bridgewired may use Web Services Log Data, Preferences Data, and Your Data in these forms for internal business purposes, such as delivering the Bridgewired Web Services, determining how much traffic certain portions of the Bridgewired Web Services receive, for license reporting and assessment of service levels, to better understand how the Bridgewired Web Services are used, to gauge traffic patterns and determine what types of content, devices, and services are most popular with users of the Bridgewired Web Services, and determining which search queries on certain Bridgewired Web Service are the most popular.


Bridgewired may also use Web Services Log Data, Preferences Data, and Your Data to customize the Bridgewired Web Services and make them more relevant to you. For example, Bridgewired may use this data to determine recommendations for you.


Bridgewired may use your Registration Data to verify that you are the person authorized to use the Bridgewired Web Services or to manage your account.


5. Sharing of Information


Bridgewired uses third parties to assist us in delivering parts of the Bridgewired Web Services to you. We may share portions of Your Data with these third parties to the extent necessary for them to provide these services. These companies are acting on Bridgewired 's behalf and are required, by contract with Bridgewired, to keep this information confidential and are only authorized to use it for specific purposes. As described in more detail below, Bridgewired may also provide Non-PII elements of Your Data to third parties who deliver ads to you on Bridgewired 's behalf. Bridgewired will not provide your PII to these advertisers unless you expressly authorize us to do so.


Bridgewired may also share non-PII elements from Your Data with third parties. For example, Bridgewired may share traffic data for one of the Bridgewired Sites with a third party that analyzes and publishes website traffic surveys. Section 7 tells you more about the choices you have relating to this type of sharing.


Bridgewired may also share Web Services Log Data, Preference Data, and Your Data with its affiliates that help it operate the Bridgewired Web Services, solely to provide you with the Bridgewired Web Services, other cross-platform products and services, advertising, and promotional offers it thinks may be of interest to you.


You may authorize other websites such as Facebook to access and publish on their websites some of Your Data, including your Activity Data. In addition, certain Bridgewired Web Services allow you to import information from websites such as Facebook to use within the Bridgewired Web Services. If you provide Bridgewired with your credentials for this kind of Internet service and use the features of the Bridgewired Web Service that share information across these Internet services, or, if one of these Internet service contacts Bridgewired using your Bridgewired Web Services credentials and asks to have access to certain portions of Your Data, Bridgewired will treat this as your authorization to share these portions of Your Data with that Internet service.


On pages of the Bridgewired Web Services that contain social network functionality, the social network providing the functionality may be able to collect information about you, even if you don't use that functionality. For example, if a page within one of the Bridgewired Web Services contains a Facebook "Like" button, Facebook may be able to collect data about your visit to that page, even if you don't click on the "Like" button. Please review the privacy policy of the relevant social network and/or log out of it before you use the Bridgewired Web Services. As with other websites, you may be able delete any cookies placed on your device by the social network using your browser.


6. Online Tracking Policy


Some of the third-party service providers that Bridgewired uses to deliver services, content, and advertising on the Bridgewired Web Services may collect information from those services, as disclosed in this Privacy Policy. This information may include PII or may be used to contact you online.


As stated in this Privacy Policy, in Sections 7 and 8, we and our service providers may also use cookies to deliver relevant advertising to you when you visit other websites, including advertising based on the products and services you viewed on the Bridgewired Web Services. We may collect data when you use certain Bridgewired Web Services on a particular browser or device. We then may connect this data to another computer or device that you are using to access those services in order to provide you with a consistent experience.


7. Advertisements and Promotional Offers


Bridgewired, or third parties acting at Bridgewired 's request, may deliver advertisements to you through certain Bridgewired Web Services and other websites, depending on whether you are a registered user or not, as described in more detail below.


All Users

We, or our advertising providers, automatically deliver ads to all users on certain Bridgewired Web Services, whether the users are registered or not, based on non-PII including, but not limited to: (i) the HTTP header and other information that is customarily passed between a user’s device and the Bridgewired Web Services; (ii) the type of web page that is being displayed; or (iii) the content on the page that is shown. Because this advertising activity automatically applies to all users and it is purely contextual, this type of advertising delivery cannot be customized or controlled by individual users.


We may also use one or more advertising networks and/or other audience segmenting technology providers to help select and deliver content on certain Bridgewired Web Services, and advertisements sold by and promotional offers from Bridgewired on the Bridgewired Web Services and other digital properties. These providers use non-PII elements of Your Data shared with them by Bridgewired and its affiliates (such as the type of Bridgewired products and services that you purchase), and other information that they independently collect from your interaction with the Bridgewired Web Services and other digital properties that contain their technology. If we share non-PII elements of Your Data with these providers, they will keep this information confidential and only use it for specific purposes determined by Bridgewired. But the information that these providers independently collect through their pixels, cookies, and other technologies described in Section 8, is subject to their own privacy policies, not Bridgewired's Web Services Privacy Policy. If you do not want the benefits of the customization offered by these providers, you may opt-out.


Registered Users

If you are a registered user, Bridgewired, or service providers acting at Bridgewired's request, may use Your Data, regardless of where we gathered this information, to determine what type of ad to display to you on certain Bridgewired Web Services and other digital properties. In addition, some of the graphical display, text, and other ads sold by Bridgewired and promotional offers from Bridgewired on certain Bridgewired Web Services and other digital properties are customized for you based on the ZIP code of your Bridgewired Internet service address, information about your current subscription, or use of Bridgewired products and services. If you do not want this information to be used to serve you targeted ads or promotional offers, you may opt-out. Please note this does not opt you out of being served advertising or promotional offers. You will continue to receive generic advertisements and promotional offers.


8. Advertising Networks and Advertising Sold By Content Providers


The advertising networks and/or content providers that deliver ads on the Bridgewired Web Services may use technologies such as HTTP cookies, Flash cookies, and HTML5 local storage to uniquely distinguish your web browser and keep track of information relating to serving ads on your web browser, such as the type of ads shown and the web pages on which the ads appeared. In addition, the third parties that provide Web Services Log Data services for Bridgewired may use cookies to uniquely distinguish your web browser and to keep track of the websites that your web browser visits across the service provider's network of websites. Cookie management tools provided by your browser may not affect Flash cookies. To learn how to manage privacy and storage settings for HTML5 local storage, please refer to the help for your browser.


Some of these companies may combine information they collect in connection with the Bridgewired Web Services with other information they have independently collected relating to your web browser's activities across their network of websites. These companies collect and use this information (which may include PII or information that can be used to contact you online) under their own privacy policies.


9. Communicating with You


Bridgewired may use your Registration Data to send you a confirmation email verifying the ownership of the email addresses provided in your Registration Data and to send you service-related communications about the Bridgewired Web Services. In addition, Bridgewired may send you promotional or commercial email relating to each of the Bridgewired Web Services for which you have activated your account. You can opt-out from receiving these promotional and/or commercial emails.


10. Signing in Using Non-Bridgewired Credentials


Bridgewired may allow you to access portions of the Bridgewired Web Services by signing in using your username or other identifier from another Internet service, such as Google or Facebook ("Non-Bridgewired Username"). This other Internet services will authenticate your identity and provide you the option to share certain information with us, such as your name or email address. Bridgewired will treat your Non- Bridgewired Username and any additional information that the relevant Internet service provides to Bridgewired about you as Your Data.


11. Participating in Blogs, Forums, and Surveys


If you post comments to any of the blogs, forums, or other editorial sections of the Bridgewired Web Services, any information you submit there can be read, collected, or used by other users of the Bridgewired Web Services and any PII you post could be used to contact you. We are not responsible for PII you choose to submit through these features.


Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the Bridgewired Web Services.


We may provide you the opportunity to participate in surveys on the Bridgewired Web Services. If you participate, we may request certain PII from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name), and demographic information (such as zip code). We use this information to improve the Bridgewired Web Services and other Bridgewired products and services.


We use may use a third-party service provider to conduct these surveys; and unless stated otherwise within the survey, that service provider is prohibited from using the PII it collects while providing services on our behalf for any other purpose. We will treat the PII that you provide us through these surveys in accordance with this Privacy Policy.


12. Security


Bridgewired uses industry standard approaches to securely store, control access to, and make appropriate use of Your Data, and we require our contractors and other providers to do so as well. However, no security measure is completely effective and Bridgewired cannot guarantee the complete security of Your Data. If you don't want Bridgewired to know any particular information about you, you should not register to use the Bridgewired Web Services or include it in anything that you submit or post to Bridgewired, including posts on a Bridgewired Site or emails to Bridgewired.


Bridgewired also takes additional steps to increase the security and reliability of customer communications. We do not read your outgoing or incoming email, file attachments, video mail, private chat, or instant messages. However, we (along with our third-party providers) use software and hardware tools to help prevent and block "spam" emails, viruses, spyware, and other harmful or unwanted communications and programs from being sent and received over bridgewired.net email and the Bridgewired Web Services. These tools may automatically scan your emails, video mails, instant messages, file attachments, and other files and communications in order to help us protect you and the Web Services against these harmful or unwanted communications and programs.


We follow generally-accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


As an additional security precaution, neither Bridgewired nor any of our authorized service providers will ask you for your Bridgewired password in an email, over the telephone, or in an online support forum or chat area. Do not give your Bridgewired password to anyone in an email, over the telephone, or in an online support area.


13. Disclosures of Information


Bridgewired holds customer privacy in the highest regard and we make every reasonable effort to protect your privacy as described in this Privacy Policy. Nevertheless, we may be required to disclose PII or other information about you or other users of the Bridgewired Web Services. These disclosures may be made with or without your consent, and with or without notice, in response to lawful requests by public authorities, including to meet government or law enforcement requests (such as pursuant to a subpoena, court order, search warrant, or other valid legal process). We may also disclose information about you or users of the Bridgewired Web Services when we believe in good faith that the disclosure of information is necessary to prevent financial loss, address suspected illegal activity, protect our rights or property, or prevent imminent physical harm. We may also disclose information about you in order to defend claims you may bring against the company. In addition Bridgewired may disclose your PII or other information if Bridgewired enters into a Business Transition (defined below). Please see Section 16 Change of Ownership or Other Business Transition for more details.


14. Special Note About Children


Bridgewired does not knowingly collect PII from anyone under the age of 13 through any of the Bridgewired Web Services. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, email addresses, and telephone numbers) over the Internet, to Bridgewired or to anyone else.


15. Your California Privacy Rights


California law permits its residents who provide personal information to a business creating an established business relationship as a customer to request and receive information about the business' disclosure of certain categories of personal information to other companies for their use for direct marketing. If you are a California resident and a customer of any of the Bridgewired Web Services, you can request a copy of this information from Bridgewired by sending email to privacy@bridgewired.com. Please include the name, street address, and email address on the account or registration you created to become a customer of any of the Bridgewired Web Services in all requests.


16. Change of Ownership or Other Business Transition


If Bridgewired enters into a business transition, such as a merger, acquisition, or the sale of all or part of its assets (a "Business Transition"), Your Data (including PII and non-PII associated with the Bridgewired Web Services) will likely be part of the assets transferred. In this event, we will notify you of any Business Transition. We will also notify you of any subsequent material changes to this Privacy Policy as a result of a Business Transition and give you the opportunity to opt-out for information that we have collected before, or may collect after, a new Privacy Policy containing material changes takes effect.


17. Changes to this Privacy Policy


Bridgewired reserves the right to change this Privacy Policy. When we do change it, we will make a copy of the updated Privacy Policy available to you by posting it online at bridgewired.com, in Bridgewired My Account, or through other methods. If we make material changes to this Privacy Policy, we will also notify you in Bridgewired My Account, by email, direct mail, or other reasonable methods that we select. If we make material changes to this Privacy Policy that will result in a new use, disclosure, or permission of access to Personally Identifiable Information previously collected, we will obtain your opt in consent before implementing the change as required by law.


You understand and agree that if you use any of the Bridgewired Web Services after the effective date of the updated Privacy Policy, Bridgewired will consider your use as acceptance of the updated Privacy Policy.


18. International Visitors


Our computer systems are currently based in the United States, so your PII will be processed by us in the United States, where data protection and privacy regulations may be different than other parts of the world, such as the European Union. If you create an online account to use a Bridgewired Site as a visitor from outside the United States, you will have agreed to the terms of the Privacy Policy and our Web Services Terms of Service and you will have consented to the transfer to and processing of all of this information in the United States, which many not offer an equivalent level of protection of that in the European Union or certain other countries.


Contacting Bridgewired & Customer Support


You can direct questions regarding this Privacy Policy to Bridgewired by emailing us at privacy@bridgewired.com.


You can find customer support and help information at bridgewired.com. Some online support areas and tools may ask you to provide information to Bridgewired to help us address your questions or problems. We may also make software tools available to help configure your device's or network's settings, or collect information from your device or network to help us provide support to you. If you choose to provide this information to Bridgewired or use these tools, we will use the information only for customer support purposes.


Changes to Information

You may review and change PII that you provide to us through the Wi-Fi Service by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to your payment information if you are a pay per use customer of the Wi-Fi Service, by calling Bridgewired at 1-513-855-0210, where you will be required to verify your identity.


Revised and Effective: August 30, 2017